Friday, March 20, 2009

Strengthening your team.

2 different speakers with similar success strategies were Robert Willett - Chief Executive of Best Buy International and Ian Cheshire - CEO of Kingfisher (parent company to B&Q).
Both discussed the importance of the employees and customers being "partners" or "part of the team". 
Training staff on the importance of Customer Service skills is a vital ingredient to success in both cases. Setting goals and having the right people goes a long way in staff motivation, company efficiency and making sure the customer is central to the brand's intentions over e.g. growth. 

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