Strengthening your team.

2 different speakers with similar success strategies were Robert Willett - Chief Executive of Best Buy International and Ian Cheshire - CEO of Kingfisher (parent company to B&Q).

Both discussed the importance of the employees and customers being "partners" or "part of the team". 

Training staff on the importance of Customer Service skills is a vital ingredient to success in both cases. Setting goals and having the right people goes a long way in staff motivation, company efficiency and making sure the customer is central to the brand's intentions over e.g. growth.